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Delivery & Refunds

Delivery & Refunds

Delivery

To be able to bring you a variety of products from various suppliers our delivery charges and timescales are as follows. 

Standard UK Orders up to £19.99 = £3.50

Standard UK Orders between £20 & £50 = £4.50

Standard UK Orders over £50.00 FREE

Urgent UK Orders (available on certain products): £6.99

We use Royal Mail & Courier services to deliver your items and who will be used is decided upon based on the contents of your order.

Standard items: Please allow up to 5 to 7 working days (excluding bank holidays & weekends) for delivery.

Urgent items (only certain products): Dispatched next day for delivery within 1-3 days from date of order on orders before 1PM weekdays only.

Occasionally we may decide to deliver items in your order separately, if this happens it is at our discretion and you will only pay the one charge.

Christmas Last Orders UK - 14th December 2021, this may be subject to revision when we get closer to Christmas and are aware of Royal Mail and Courier Covid Restrictions.

International Shipping: CURRENTLY SUSPENDED

We are a new small business and are looking at ways to improve our service based on requests by customers. We are now thrilled to announce we can arrange for personalised items (excluding alcohol) to be sent to internationally.

Please note alcohol cannot be shipped outside the UK.

We aim to dispatch within 5-7 working days from the date of order but are unable to guarantee a delivery time due to Covid19 and customs checks it is out of our hands and can take up to 4 weeks. Please bear this in mind when ordering for Christmas.

EU (Andorra, Faroe Islands, Greenland, Iceland, Liechtenstein, Monaco, San Marino, Switzerland, Vatican City) - £TBC

Rest of the World - £TBC

If you experience any problems at check-out with an order you wish to be sent overseas please use the contact form on our website and we will try to resolve any issue as quickly as possible.

Refunds

Thanks for shopping at The Little Gift Hive Ltd.

We strive to offer you the best products at the best price but if you are not entirely satisfied with your purchase, we're here to help.

You have 21 calendar days to return an item from the date you received it.

We are happy to offer refunds on any products which are non-personalised or custom requested provided we are notified within 21 days from the date the item arrives at the order address. If 21 days have gone by since this date, we are UNABLE to offer a refund or exchange.

We are unable to offer a refund on personalised or custom items unless proven to be damaged during delivery process or in respect of personalised items that there has been an error by us in the personalisation process. 

For all other items once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

To receive a refund the item must be unused, in the same condition that it was received, in the original packaging and within the stipulated timescale stated above.

Should an order be returned to us due to non-collection from a local sorting office after a delivery attempt then this would fall into the non-refundable category (due to the timescale involved) and you would need to pay further postage costs for us to re-send your order out to you.

Your item needs to have the receipt or proof of purchase.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policy. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchase shipping insurance to return items over as we personally cannot guarantee that we will receive your returned item.

To return your product, send us an email at info@thelittlegifhive.co.uk and we will provide you with the return address.

Damaged/Missing Items

Unfortunately, due to occasional human error, sometimes items are missed during the packing process or damaged whilst in delivery transit despite our best efforts. Claims for missing or damaged products must be received within 48 hours of you receiving your order and, in the case of damaged items, must include photographs of the damage which we can share with our suppliers. Any claims received after the 48 hour period are not eligible for replacement/refund.

On the rare occasion that an order goes missing in the post we will investigate with the postal/delivery service. Please allow 21 days from the date you ordered before letting us know that an order has not been received. We are unable to offer a refund for missing or lost items until the matter has been fully investigated with the delivery service used.